103 votes
Use contact form instead of displaying email address. planned
I dislike simply displaying an email at the bottom of a page to contact for various reasons. Having a standard contact form would help me keep everything organized, and prevent not providing any useful information in a standard email.
We're going to allow a way for you specify a URL to send people to for help/support. That's first. Then we'll be looking at contact forms next.
- Richard White
My Best Of The Web
I can't wait for this. I can keep much better control of my contact inquiries from my contact form than an e-mail address. I voted for this once (to save votes) before was planned and am not removing my vote because I only have 2 votes left, but I want to show my support.
28 days ago
Óscar Frías
Now the sidebar displays the URL but the footer still has the mailto.
Why don't you use the URL also in the footer if it is configured ?
4 months ago
wolfstar
I was completely stunned to find my support address to be public-facing in this day and age of spam bots. I get enough without UserVoice contributing to the fray. Until the new version is ready there definitely needs to be a way to disable this. I agree with CJCraft, it definitely should have been disclosed at signup that the address you provide will be visible to the world.
5 months ago
adamlevenson
Good idea. That way you have a record of all the communication and interactions with the user in once place and not spread across UV, email, and whatever else.
8 months ago
Don Morris
Whoops, just added a suggestion for this myself. I'd like to be able to specify the address to my web-based support ticket system.
8 months ago
inxilpro
... or add a way to provide your own link (oursite.com/contact-us/)
9 months ago
CJCraft
This is almost a security issue, and definitely a privacy issue. At least let people know this email address will become public facing. As this was something I wasn't expecting.
11 months ago
ryanb
Looks like the email address is ASCII encoded, but that's not good enough. Many spam bots interpret this now. Please switch to a contact form or at least some harder-to-crack encoding.
The option to hide the link entirely would be nice as well.
11 months ago
Queue
Whoops, forgot to log in, sorry. That idea was from me.
11 months ago